Refund policy
Return & Refund Policy
At Organics by SMZ, we carefully pack and inspect every order before dispatch. If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible after receiving your order.
Returns & Replacements
Due to hygiene, safety, and quality considerations, opened or used products cannot be returned or exchanged.
Moringa Capsules and Moringa Tea are consumable food products. For safety and hygiene reasons, opened or unsealed food products are not eligible for return or exchange.
A return or replacement may be considered if:
- You received the wrong product.
- The product arrived damaged or leaking.
- The product was defective at the time of delivery.
- A sealed and unused product qualifies for return after review by our team.
Please contact us within 3 days of delivery if there is an issue with your order. We may request clear photographs or a video of the product and packaging to verify the issue.
Refunds
Once an eligible return or refund request has been reviewed and approved, we will inform you about the next steps. Approved refunds, where applicable, will be processed using an available mutually agreed payment method.
Original delivery charges, if any, are non-refundable unless the issue occurred due to an incorrect or damaged product supplied by Organics by SMZ.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they have been dispatched. Once an order has been handed over to the courier, cancellation may no longer be possible.
Contact Us
For return, replacement, cancellation, or refund assistance, please contact Organics by SMZ through the contact details provided on our website.