Terms of service
Terms of Service
Welcome to Organics by SMZ. By accessing our website or placing an order, you agree to the following Terms of Service.
1. General
Organics by SMZ offers natural and wellness-related products, including Organic Hair Oil, Moringa Capsules and Moringa Tea. We reserve the right to update our products, prices, offers, website content and these terms when necessary.
2. Product Information
We aim to provide accurate product descriptions, images and information. However, product packaging, colour or appearance may vary slightly from images displayed on the website.
Customers should read the product label, ingredients, directions and other information provided with the product before use.
3. Moringa Products
Moringa Capsules and Moringa Tea offered by Organics by SMZ are marketed as food products and not as medicines.
Information provided on our website or product packaging is for general product information and is not intended to diagnose, treat, cure or prevent any disease or replace professional medical advice.
4. Orders
All orders are subject to acceptance and product availability. Customers must provide accurate contact, delivery and order information.
Organics by SMZ reserves the right to contact customers for order verification and to cancel an order where necessary, including in cases of incorrect information, suspected misuse or inability to confirm an order.
5. Prices and Payment
All prices displayed on the store are in Pakistani Rupees (PKR) unless otherwise stated.
Cash on Delivery (COD) is currently available for eligible orders within Pakistan. Any additional payment methods introduced in the future will be displayed at checkout.
6. Shipping
We currently deliver within Pakistan. Estimated delivery times are provided as a guide and may be affected by courier operations, public holidays, weather or other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for further information.
7. Returns, Refunds and Cancellations
Returns, replacements, refunds and cancellations are handled according to our Return & Refund Policy. Opened or used products may not be eligible for return due to hygiene, safety and quality considerations.
8. Personal Use
Products purchased through our store are intended for lawful personal use unless otherwise agreed. Customers are responsible for using products according to the instructions and information provided with them.
9. Website Use
You may not misuse this website, attempt unauthorized access, interfere with its operation, submit fraudulent orders, or use the website for unlawful purposes.
10. Intellectual Property
The Organics by SMZ name, logo, branding, product designs, photographs, graphics and original website content may not be copied, reproduced or commercially used without permission, except where otherwise permitted by law.
11. Third-Party Services
Our store may use third-party services such as Shopify, courier companies, payment providers or other service providers. Their respective terms and policies may apply when you use their services.
12. Privacy
Personal information submitted through our store is handled in accordance with our Privacy Policy.
13. Changes to These Terms
We may update these Terms of Service when required. The latest version published on our website will apply to use of the store from that point onward.
14. Contact
For questions regarding these Terms of Service or an order, please contact Organics by SMZ using the contact information provided on our website.